Code de référence:  108018

CDD - CLIENT MARKETING PLATFORM PROGRAM MANAGER

Meyrin, GE, CH

Fixed Term

L-histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d-inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 9000 collaborateurs de 105 nationalités différentes qui partagent un esprit indépendant et un engagement envers l-excellence, et qui ont pour ambition d-enrichir en permanence l-héritage de la maison en repoussant les limites de la créativité.

Within the Intl Client Marketing Department, the Intl Client Marketing Platform Program Manager is responsible for:

• Defining the strategic orientations for the Client Marketing Platform with the ultimate goal of maximizing engagement with clients and potential clients.
• Coordinating a team of business owners, to ensure the consistency and the coordination of delivery and maintenance for the different products of the Client Marketing Platform.
• Managing a team of two business owners in direct report and one external consultant

This pivotal role reports to the Intl Client Relations Director and collaborates with a wide range of key stakeholders:

• Cartier Central functions: Client Marketing teams, MCC teams, Retail teams
• Richemont Group Platforms functions: LNR, Customer Journeys Products, Group Tech, RMS, RCS and Group Functions-
• External Partners: Agencies and Tech providers

NB: The Client Marketing Platform encompasses different products from Client Database to client facing applications and employee facing solutions. It blends in-house solutions and best-in-breed technologies from Salesforce, BaLink or Sprinklr empowering the Maison with the best engagement solutions.

Key responsibilities

DEFINE THE GLOBAL CLIENT MARKETING PLATFORM PROGRAM STRATEGY AND OBJECTIVES

• Create and maintain a joint ambition on the development of the platform
• Performance assessment of the platform and roadmap maintenance
• Be the point of contact for RIC Group Platforms teams and LNR Engage
• Contribute to strategic and transversal presentations (Strategic Plan, Committees with C-Level, Maison Seminars..)

The Intl Client Marketing Program Manager is accountable for the good development of the Platform within the Maison, ensuring clarity both within the Maison and with external stakeholders. He/She ensures resources and coordination of the roadmaps of the platforms in partnership with Business Owners.

DRIVE THE COLLABORATION OF THE BUSINESS OWNER TEAMS

Ensure a seamless collaboration and coordination between Business Owners

Have a global overview of the maintenance and improvements requests for prioritization including roadmaps with Group Tech

Oversee interdependencies and mutual impacts

The Client Marketing Platform Program Manager is responsible for gathering the priorities and needs of the Business Owners and assessing them in the overall interest of the program to maximize engagement and ensure compliance.

Job Profile

Experience: minimum 10-12 years of experience in CRM, Marketing Technologies (Salesforce or equivalent) or Digital Agencies

Languages: English & French

Skills

• Leadership and management skills
• Exceptional time management, facilitation, and organizational skills
• Change management
• Ability to set & articulate a strategic vision for complex programs
• Influencing and transversal management skills
• Experience In Client Data & Digital Marketing processes
• Analytical and innovative mindset with problem-solving skills
• Client-oriented
• Result-oriented
• Great interpersonal and communication skills
• Ability to interact with a wide variety of people
• Strong internal communication skills
• Flexibility and independent working style
• Expertise in Luxury Retail Industry is a plus

En savoir plus sur la vie chez Cartier

www.careers.cartier.com

Richemont possède plusieurs des plus grandes entreprises mondiales dans le domaine des produits

de luxe, avec des atouts particuliers dans les domaines de la bijouterie, des montres et des

instruments d'écriture. Cartier a rejoint le groupe en 1988.

En savoir plus sur le Groupe Richemont