Customer Service Specialist

Position Snapshot  
Location: La-Tour-de-Peilz, Switzerland
Company: NESA BGS
Act. Rate: Full-Time
Type of contract: Temporary contract, 12 months  
Start date: As soon as possible

What we offer at Nestlé

Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you! 
Genuine opportunities for career and personal development
Modern -smart office- locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits
 Position Summary  

Business Growth Solutions (BGS) division supports Nestlé operating companies & other Nestlé units, by providing them with integrated trading solutions in a professional and cost-effective manner, while offering a platform for business development.

What-s in it for you as a BGS team member: BGS is a place where we explore new territories, work with different cultures around the globe and learn how to embrace an entrepreneurial mindset.  

As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage end to end order to delivery process in triangular & direct transactions.

We offer a dynamic, inclusive, and international working environment with many opportunities across different businesses, functions, and regions. Don-t miss the opportunity to join us and work with different teams in an agile and diverse context. 

A Day in the Life of a Customer Service Specialist

• Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
• Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time. 
• Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
• Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
• Turn problems into opportunities for continuous improvement by taking the lead on projects/initiative.
• Strive for excellence by challenging status quo in the operational reviews and by proposing corrective actions to fix failures. 
• Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
• Perform Customer Service compliance activities.
• Participate and contribute to operational reviews with respective business functions.

What will make you successful

• Proven first Experience in International Customer Service or extensive knowledge and experience in following areas: Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.    
• Knowledge of Project management in a Customer Service related area. 
• Entrepreneurial mindset.     
• Openness to dialogue & understanding of various cultures.      
• Ability to proactively manage challenging situations and identify solutions to potential issues.    
• Clear passion for creativity and out of the box thinking.
• Proficiency on SAP.
• Fluent in English (written & spoken).

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people-s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on www.nestle.com.

La Tour-de-Peilz, CH