Digital marketing senior specialist - Customer journey (m/f/d)

Entreprise :

Our client is a pure player in Ecommerce industry

Description du poste :

Reporting to the senior product and customer lifecycle manager your main mission will be to:

• Track all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience
• Develop in-depth knowledge of customer engagement channels
• Analyze customer needs, interactions, and feedback to identify friction points and challenges
• Conduct research to identify critical pain points that affect customer satisfaction and retention
• Collaborate with IT teams to brainstorm and design solutions to improve the customer journey
• Develop and align customer journey strategies with marketing and product initiatives

Description du profil :

• A minimum of 5 years' experience as a Customer Journey Specialist, or a similar Customer Experience Specialist role within the digital field
• Extensive experience in gathering and interpreting conversion funnels.
• Solid knowledge of online customer engagement platforms and channels
• Proficiency in MS Office, as well as CX and CRM software.
• Excellent interpersonal, problem-solving and a strong analytical skills
• Organizational and time management abilities