Code de référence:  105963

E-Commerce Operations Intern - 6 months Internship

Genève, GE, CH

Trainee/Intern

L-HORLOGER DES HORLOGERS

Guidée par une inépuisable soif d-innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l-horloger des horlogers », la Manufacture témoigne d-un esprit d-innovation permanent qui lui a permis de créer plus de 1-300 calibres différents et d-obtenir plus de 400 brevets. Portés par 190 ans d-expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d-un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l-avenir - des pièces d-exception qui se révèlent à la fois intemporelles et dans l-air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d-une façon unique et parfaitement reconnaissable.

We are looking for someone who wants to build a best-in-class experience for our Maison, through seamless operations with our sales ambassadors. 

Someone who has this inner fire to make client satisfaction a #1 priority.

Someone who wants to grow its project management skills while getting involved on operations to make the magic happen.

Someone who is excited to talk sales, clienteling, satisfaction, data, and insights all at the same time.

You will report to the E-Commerce Operations Manager.

HOW WILL YOU MAKE AN IMPACT?

• Support the daily operations of the European E-commerce platform

  • Respond to stock availability requests coming from our Sales Ambassadors.
  • Manage a portfolio of orders: Provide lead times, track payments, release/cancel orders, etc.
  • Own necessary stock transfers.
  • Leverage and report from weekly operations meeting of Richemont to ensure seamless collaboration with our stakeholders (Warehouse, Transport Team, Operations, Business Development, Anti-Fraud, etc.) and ignite new opportunities.
  • Report dysfunctionalities and bugs to the Digital / IT teams.

• Support ecommerce transformation acceleration

  • Gather and leverage insights from online and CRM to support CRC business intelligence.
  • Build golden rules to support CRC in achieving goals in revenue, qualitative KPIs and clienteling objectives.
  • Take part to the animation of the E-Commerce community, building reports to share highlights and best practices.
  • Implement some projects that aim at creating new sales opportunities.

WHAT ABOUT YOU?

• You are looking for an internship as part of your studies (Master/Bachelor-s degree in business) and you have a strong interest in the luxury industry. International exposure and a first experience in sales will be a plus.
• You are fluent in French and English including excellent writing skills in both languages, and you have knowledge of SAP and Excel.
• You are known for your curiosity, your organizational skills, you are solution-oriented and a team player. 

MORE THAN A MAISON, A WORLD OF OPPORTUNITIES!

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer. We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path. We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society. Learn more about our CSR commitments in our program « Make Our Time Better ».

EN SAVOIR PLUS SUR LA VIE CHEZ JAEGER-LECOULTRE

careers.jaeger-lecoultre.com