Head of IT operations

ABOUT THE FIA
The Fédération Internationale de l'Automobile (FIA) is the governing body of motor sport and the federation of the world's leading motoring organizations.
The FIA is an international non-profit association

MAIN RESPONSIBILITIES
The Head of Operations will be responsible for leading FIA's IT support, infrastructure, and service delivery teams across motorsport, mobility, and business operations.
Define and execute the IT operations strategy.
Lead the transformation of IT service management, consolidating tools and processes onto a central platform for improved visibility, automation, and efficiency.
Oversee IT operations, ensuring the delivery of high-quality support and infrastructure services across the organisation.
Manage relationships with key technology partners and service providers, negotiating contracts, defining SLAs, and,ensuring service delivery meets business needs.
Implement IT service management best practices, ensuring efficient IT operations and high system availability.
Drive continuous improvement in IT processes, defining and enforcing SLA/OLA & OKRs to measure IT performance leveraging metrics and analytics to identify opportunities for optimisation.
Manage IT asset lifecycle, including hardware/software obsolescence, license compliance, and procurement.
Lead and grow an IT operations team, fostering a culture of collaboration and accountability.
Optimisation of IT budget.

As an IT Operations Manager, you will:
Experience leading IT service operations, with a track record of improving ITSM processes and service delivery.
Expertise in vendor and partner management, including contract negotiation, SLA definition, and performance oversight.
Familiarity with ITIL principles and best practices for IT service delivery.
Ability to drive change, influence stakeholders, and implement new ways of working in a complex environment.
Excellent communication and leadership skills, with a focus on user experience and operational excellence.

IF YOU ARE INTERESTED IN THIS POSITION, PLEASE SEND YOUR CV AND MOTIVATION LETTER TO

recruitment@fia.com