IT Service Desk Specialist 100%

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p>Technical Support & Troubleshooting: Provide first-level support for hardware, software, and network issues, ensuring minimal downtime.

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p>User Assistance: Help employees with IT-related inquiries, improving their productivity.

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p>System Monitoring & Security: Regularly assess IT security posture, track cyber threats, and ensure compliance with security policies.

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p>Service Desk & IT Operations: Manage support tickets, maintain IT hardware, software, and licenses, and support M365 adoption.

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p>Documentation & Inventory: Keep records of IT procedures, track IT assets, and optimize license management.

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p>Collaboration & Project Support: Work closely with IT teams and contribute to ad-hoc IT projects.

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p>Qualifikationen

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h4>Your Profile:

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p>Education & Experience: BSc in Computer Science or a related field, with 3+ years' experience in IT workplace operations.

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p>Technical Skills: Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive); expertise in IT security & compliance; experience with ITSM tools (ITIL certification is a plus).

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p>Soft Skills: Excellent communication, problem-solving mindset, strong organizational skills, and ability to work in an international environment.

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p>Languages: Fluent in English; additional languages are an advantage.

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p>Are you ready to make an impact? Apply now and join our dynamic team!