Middleware & Messaging Operations Manager

Company Description

Building the bank of tomorrow takes more than skills. 
It means combining our differences to imagine, discuss, code, develop, test, learn- and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500-000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams. 
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Follow Humans of Swissquote to discover our people & culture!

Join our 240 software engineers to challenge the code and bring your expertise on cutting-edge Fintech projects such as eTrading, eForex, cryptocurrencies and more.
Our Tech stack is 100% Cobol free! See: Java, Spring, Hibernate, JavaScript, TypeScript, React, Docker, Kubernetes... and we always try to find the best tools for the right needs.
Have a look at our Tech Blog!

Are you all in? Don-t be shy, apply!

Team Mission and Stakeholders: 

Are you ready to be at the heart of innovation? We-re launching an exciting new team dedicated to Middleware & Messaging Operations, and we want you to be part of it!

As a key player in this dynamic team of four, you-ll collaborate with operational teams and work closely with main stakeholders to power critical components that drive our organization forward. You-ll tackle complex challenges, streamline processes, and implement cutting-edge solutions that make a real impact.

Join a tight-knit team where your ideas matter and collaboration is key, all while working on pivotal projects that shape the future of our operations. You-ll develop strong relationships with key stakeholders, hone your skills in a vital area of technology, and advance your career in a growing field. Your contributions will support critical systems that help us achieve our goals. If you-re passionate about technology and ready to make a difference, come be part of something amazing. Let-s create the future of Middleware & Messaging together!

Job Description

In this role, you will:

• Lead the Middleware & Messaging Operations team, overseeing the management and stability of messaging systems (Kafka, RabbitMQ, Redis) and other middleware supporting software applications.
• Ensure the continuous health, performance, and availability of critical messaging infrastructure by implementing proactive monitoring, alerting, and automated systems.
• Develop and execute Business Continuity Planning (BCP) and Disaster Recovery (DR) strategies, ensuring the messaging infrastructure is resilient to outages and disasters.
• Collaborate with cross-functional teams to implement self-service tools for messaging configuration, empowering developers through version-controlled systems like Git.
• Drive capacity planning, performance optimization, and security enforcement across all messaging platforms, ensuring future scalability and regulatory compliance.
• Conduct incident response, root cause analysis, and continuous improvement efforts to optimize performance and prevent recurring issues.
• Foster a culture of automation and operational excellence, identifying and eliminating manual tasks through scripting and tooling.
• Implement and maintain self-service configuration tools, allowing teams to manage Kafka configurations through systems like Git.
• Maintain detailed documentation of all messaging systems, configurations, and processes, and encourage knowledge sharing within and outside the team.
• Provide 24x7 on-call support, ensuring incidents are swiftly handled and minimizing downtime.

Qualifications

• Educational background: Bachelor-s or Master-s degree in Computer Science or a related field
• At least 3+ years of proven experience in managing messaging platforms like Kafka, RabbitMQ, and Redis in a production environment.
• Experience managing small teams, including people leadership, mentoring, and resource allocation.
• Demonstrated success in leading and scaling operations teams, with a strong focus on reliability and performance.
• Expertise in business continuity planning, disaster recovery, capacity planning, and incident management.
• Strong experience with automation tools and scripting (e.g., Python, Ansible, Terraform, GitHub Actions, Jira Groovy) for operational tasks.
• Familiarity with security best practices, including securing data in transit and managing access controls.
• Excellent communication skills, with the ability to collaborate with development and operations teams.
• Proven track record in project management, with the ability to lead cross-functional initiatives and deliver results on time.

Nice-to-Haves:

• Experience with container orchestration platforms (e.g., Kubernetes, Docker).
• Experience with other messaging platforms such as RabbitMQ or Redis.
• Prior experience in setting up self-service configuration management systems using GitOps.
• Experience with Solr and other middleware is a plus.

Who you are:

• A proactive leader who thrives on solving complex operational challenges.
• Detail-oriented and committed to ensuring high availability, performance, and security.
• Passionate about fostering a collaborative and knowledge-sharing environment.
• Comfortable with leading through ambiguity and prioritizing the team-s focus on critical tasks.
• A forward thinker, constantly seeking opportunities to automate and improve processes.