Order Management System Specialist

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:When you join team Caterpillar as an Order Management Systems Specialist you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as SAP. The position will work closely with business partners in Information Technology, tax, accounting, order management, transportation, manufacturing facilities, Product Distribution Center, Industries, and Product Groups to learn and advise on the order management process.

What You Will Do:

• Identify opportunities for continuous improvement in solution delivery and work processes using modern digital technology and leveraging lean thinking.
• Provide support for dealer invoicing questions, inter-company invoicing adjustments, certificates of origin, compliance, and orders systems issues across multiple countries and cultures in EAME.
• Approve EAME dealer orders and create all EAME debits and credits to dealers.
• Own, optimize and manage the insurance claims process and short ship claims.
• Administer service fee claims for non-European territories.
• Deliver superior Customer Support of all machine order management systems.

• Lead change management activities, including training, documentation, process flows, and defining roles and responsibilities.

  Top Candidates Will Have:

• Working knowledge of SAP ordering systems and order management processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems) and Salesforce experience.
• Good understanding of compliance requirements.
• Experience with LEAN principles and practices
• Prior experience in cross-functional global environments in Supply Chain/Orders/Invoicing roles.

• Excellent knowledge of the English language.

  Key Skills For Your Successful Assignment:

  Customer Focus:  Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. 

  Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

  Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment, with focus on:

• Recognition, clarification, and prioritization of concerns .

• Helping with analysing risks and benefits of alternative approaches and obtain decision on resolution.

  Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers, with focus on:

• Providing prompt and effective responses to client requests and interactions.

• Working with clients to address critical issues and resolve major problems.

  Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours .

  Additional Information:Travel requirement for this position is 10%.
  A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
  No ISE or Relocation Assistance can be provided for this role.

  Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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