Product Quality & Recovery Manager-100%

What you need to knowAs a Product Quality & Recovery Manager, you will be responsible for leading and developing a team that ensures top-quality products, minimizes waste, and maximizes cost efficiency. Your focus will be on maintaining high customer satisfaction while driving sustainability efforts within the store.

· 2-3 years of leadership experience in a retail or commercial environment.
· Strong understanding of customer behavior in an omnichannel setting.
· Expertise in product quality, safety, and recovery processes.
· Knowledge of merchandising techniques and how to create a commercially attractive As-Is area.
· Familiarity with IKEA-s product range, IT systems, and sustainability principles.
· Business-oriented mindset with a focus on driving profitability and operational efficiency.
· Ability to prioritize tasks and work under pressure in a high-volume retail environment.
· Strong analytical and problem-solving skills to improve processes.
· Excellent communication ability in LOCAL LANGUAGE and English and good interpersonal, influencing skills.
· A collaborative mindset, with the ability to work cross-functionally.A day in your life with us· Lead, coach, and develop the Product Quality & Recovery team with a strong customer-first mindset.
· Ensure all functions understand and contribute to product quality, safety, and recovery processes.
· Act as an ambassador for customer product experience, ensuring all quality and safety deviations are reported timely.
· Oversee the efficient management of the As-Is area, promoting a circular economy and reducing waste.
· Establish effective blocking and sales stop processes to prevent defective or recalled products from reaching customers.
· Set and track department goals, continuously identifying opportunities for improvement.
· Implement common working methods, tools, and processes to optimize product quality, safety, and recovery.
· Promote IKEA-s sustainability and environmental commitments, ensuring all waste is properly managed.
· Develop team members and create a succession plan for future leadership roles.

Does it sound like it could be something for you?Our way of saying thank you:

• 28 vacation days (based on a 100% workload)-
• 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers--
• Very attractive social benefits-
• 15% staff discount on your purchase - in every Swiss IKEA store--
• You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
• Free parking facilities
• Unlimited access to the LinkedIn learning platform-
• Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)-
• Bonus payments for all employees-

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.- Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.-

That was a lot of information. We'd love to find out more about you. Just click on 'Apply now' and off you go.--

We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.