Quality Coordinator Complaint - Medical Device (3 months)

Critères de l'offre

• Métiers :

  • Quality manager

• Expérience min :

  • 1 à 5 ans

• Secteur :

  • Security & Police

• Compétences :

  • English
  • French

• Lieux :

  • Nyon

• Conditions :

  • Temporary work
  • Full Time

Critères de l'offre

• Métiers :

  • Quality manager

• Expérience min :

  • 1 à 5 ans

• Secteur :

  • Security & Police

• Compétences :

  • English
  • French

• Lieux :

  • Nyon

• Conditions :

  • Temporary work
  • Full Time

L'entreprise : Michael Page

Our client is a growing medical device company.

Voir toutes les offres de Michael Page

Description du poste

We are looking for a skilled Quality Coordinator Complaint to ensure effective complaints management by anticipating actions required to allow pertinent analysis and by following implementation of actions decided during complaint committee meetings.

• Train and supervise personnel in the correct implementation of work procedures.
• Participate to the creation of SOP of the quality system related quality management.
• Ensure good cooperation and communication within the team and with other teams and departments within EMS.
• Continuously look for improvements in working procedures within the team and across other departments, if relevant.
• Ensure a high level of quality of work within the team.
• Manage KPI's relevant and report them to the Head of Quality.
• Report to the Quality management.

Complaints Management:

• Ensure effective complaints management by anticipating actions required to allow pertinent analysis and by following implementation of actions decided during complaint committee meetings.
• Communicate with competent authorities, distributors, subsidiaries, and complainants.
• Organise meetings / work tasks to define action plans, by following action plans implementation and by verifying actions effectiveness.
• Coordinate the actions with the different EMS departments involved.
• Update the KPI Key performance Indicator related to the complaints.

Description du profil

• 1-3 years of experience in quality coordinator complaint in an international environment.
• Technician in Quality Insurance Management or technician with good medical device knowledge.
• Knowledge of the requirements relative to the ISO13485, European directive 93/42 and 21 CFR part 820.
• Good skill for communication and coordination.
• Knowledge of the usual computing tools.
• Fluent in French and English.
• Conscientious, diplomat and rigorous.
• Ability to work independently and as part of a team.