Senior Director / Client Officer

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. We are operating in 90 markets through 19,000+ employees. Our DNA/ “raison d’etre”: Deliver reliable information for a true understanding of Society, Markets and People”.

In Switzerland Ipsos is the largest market research company. We are primarily partnering with leading international organizations and operate as an international hub for our clients. We are a team of 100+, made of 25+ nationalities.

Our Client Organization team based in Geneva is creating a new position a looking for a Senior Director / Client Officer .

Organization description
The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives from across the industry who are focused on building long-term client relationships by understanding their business context and priorities, and then identifying and penetrating the relevant buying points for Ipsos’ broad portfolio of services that address these needs.

Job description:
Ensure client relationship excellence, and drive growth and value creation for a given portfolio of 1.3 top tier clients. (Align with the Chief Client Director if the client is also managed at a global level).
Collaborate with Ipsos teams to bring to existing & new clients the best of Ipsos and be the “Voice of the Client” among Ipsos teams.
Unlock business opportunities with new & lapsed clients. As senior businesspeople, you do so by leveraging industry/ sector connections, working conferences, leveraging social media, understanding prospect business issues.

Key responsibilities:
Overall accountability for:
achieving revenue targets with current client of a given portfolio. This includes identifying more contacts and promoting more business questions
achieving revenue targets with prospect and lapsed clients
building, coordinating and managing account plans while ensuring Service Lines collaboration.

Professional Experience:
Minimum 12-years’ experience including:
Client relationship management, preferably including large international clients
Multi-stakeholder relationship management (inc. undirect or direct management)
Proven revenue generation experience (the position is about generating and winning new opportunities, not about doing)

Knowledge and Technical Skills:
Detailed understanding of Market Research main solutions (ideally Ipsos Services) to enable opportunity identification so that clients/ prospects feel immediate confidence that they are speaking with a senior and knowledgeable Ipsos representative
New Business Sales Experience: has a track record of developing business with existing clients and has proven success in new client acquisition
Advisory / strategic thinking: ability to elevate discussions at a business & decisions level
Strong relevant network: is connected to range of clients in the industry, with relationships that can be leveraged
Social media Savviness: both to assure that they are seen as senior industry experts and to reflect Ipsos stature and offerings

Behaviours and Soft Skills:
Positive energy: “attitude is everything”
Collaboration alongside with team spirit: we are winning collectively
Client-focus and commercially driven: business and commercial acumen
Influencing and relationship building, as per Ipsos “Client First” values
Leadership, including thought leadership and showing by example
Executive presence (as engaging senior clients as well as Ipsos leaders) and intellectually curious
Motivated to work in an international and diverse environment.

Languages:
Highly proficient in written and spoken English: all communications with our clients and internally are in English
French and/or German may help