Service Engineer

• Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third party systems in-house or at customer site
• Installation and maintenance for backup systems, antivirus management and other cyber security solutions
• Create design documents and test procedures for obobe listed installations in validated and non validated environments
• Provide active support to customers on the phone, by email or at customer site
• Handle all customer calls related to products (HW & SW) or services produced or delivered by the Business Units PSS & AO
• Register and document all customer calls in the SMS database, analyse and manage them actively
• If required, escalate problems to specialists in Emerson Support Centres for further investigation and follow-up problems until solution is implemented
• Provide active on-site service and maintenance for products or services produced or delivered by the Business Units PSS & AO
• Maintain the Installed System Database
• Register and monitor Service contracts; execute services according to contract and schedule
• Work together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades
• Actively support the sales team to sell service contracts and for renewal of service contracts
• Provide information and technical inputs to Field Sales team
• Assure the transfer of technical knowledge within the Service and Engineering department
• Perform other duties and responsibilities as assigned by Service Manager
• Responsibility to follow the “Trade Compliance Screening” procedure
• Follow-up on all trainings and certifications as required by service organisation